Seamlessly Manage Your Retail Store And Deliver Delightful Customer Service On The Go With The POS App


What Exactly Is The PoS App?

The PoS app is a highly specialized app tailored to meet the unique demands of retail stores. It is the perfect companion to your enterprise PoS software you deploy on your retail systems. The app is designed to manage retail store operations such as inventory management, supply-chain optimization, customer service delivery, handle cash registers and more on the go from any portable device such as smartphone and tablets.

The app is an extension to your existing PoS system and runs in perfect sync with it. From managing back office functions to delivering smooth customer service, the app lets you do it all. With the app, your retail store is equipped with a powerful software application that enables you to increase conversions, kickstart quick email marketing campaigns, handle invoicing and billing and do more all from your handheld device.

This means that you don’t have to be physically at the store to execute retail store specific tasks. All you need is a stable internet connection and you can manage your physical store from wherever you are. And did we mention that you can also manage payroll, create duty rosters and pave the way for boosted employee morale through the app as well?

Well, with the PoS app, you not only get to experience convenience but peace of mind as well.

How We Did It
How We Did It?

Client Requirements

This is a very unique case study. The client had already worked with us for the development of their PoS system for their retail business. Impressed by its functionalities and to keep up with increasing operational demands, they realized it would be ideal to get a custom app built for the PoS.

That’s when they approached us to develop an app that was more of an extended entity of their existing PoS system. Their requirements were clear. They wanted the app to pull off everything their enterprise PoS was capable of. Besides, they also wanted to get visualization modules to understand consumer dynamics better so their boardroom meetings would have better business-specific outcomes and decisions.

With these instructions, we commenced the development process.

The challenge

Having worked with the client and the PoS before, we had a good grasp of the product and their requirements. The flow, wireframe and UX were already in place and required minor tweaking in terms of being responsive to different screens. For us, the real challenge was making the app perform smoothly even when heavy processes such as data crunching and processing happened at the backend.

Besides, when multiple users were on the app at the same time, the app had to sync in real-time to offer reliable information to customer desk associates. Only then can they share their insights with consumers. For instance, if two buyers approached different associates with the same product that stocked the last piece, the PoS app should reflect the fact that it was taken by a different purchaser in real time.

How We Cracked The App

Understanding Client Requirements

At first, we decided to make the app responsive and retain its core elements. On brainstorming, our team suggested we redesign the app from scratch with new wireframe and architecture that would deliver better results.

Developing The Wireframe

It made more sense from a user perspective and we started the development process. We deployed a different tech stack and infrastructure to facilitate real-time synchronization. We also made the app lightweight to ensure the app performed well even when loaded with processes. Besides, we incorporated several additional features that were suitable for the app version such as multilingual support, mobile billing services, online/offline modes, multiple screen views, bundle promotions, one-swipe inventory updates and more.

Developing The Product

With these, the app does all the work like its enterprise counterpart. This has enabled associates in the retail store to function better and with better store insights required for optimum customer service and experience.  

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